Returns & Refunds
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30-Day Trial
The trial period can last up to 30 days and Contino Support will work closely with you until you have regained bladder control. You are required to purchase a Contino starter kit ($150 CAD) that includes items needed for your trial and includes additional Contino Inserts, if necessary, at no additional cost. There may be a separate appointment fee paid directly to the Contino Trainer for your personalised fitting and training session. We will let you know if there is a fee and the cost prior to arranging the Contino Trainer appointment.
Other Returns
Excluding products received with the starter kit, if you purchase and return unopened Contino urethral inserts within 15 days of receipt, you may receive a refund of $125 / Contino urethral insert less any discounts applied at the time of purchase, less a $50.00 restocking fee.